COVID19 UPDATE | To everyone experiencing shipping delays and limited tracking updates while they wait for their orders to arrive, thank you for your patience. Our shipping carrier, Australia Post, has updated their website explaining the Coronavirus delays and impacts here. Rest assured your new goodies will be with you soon.
All standard international orders placed from April 1, 2020 will likely experience 2-6 week long delays depending on your location. For more information on standard international shipping delays please see here.All express international orders placed from April 1, 2020 will likely experience a 1-5 day delay depending on your location. For more information on express international shipping delays please see here.
Please ensure you are aware of your country's duties and taxes as the buyer is responsible for these. Please see below Duties / Taxes for more information.
Orders placed before 12 noon AEST Monday - Friday will be shipped the same day. Orders placed after 12 noon AEST Monday - Friday or on Saturday’s, Sunday’s or Public Holidays will be shipped the next business day.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
All Australian orders will receive a tracking code via email notification after your order has been dispatched. If you do not receive your tracking details, please contact our team directly.
All standard international orders are sent by economy air and do not include tracking. If you wish to receive tracking on your international order, please select our 'International tracked shipping' method upon checkout, and you will receive your tracking details after via email notification after your order has been dispatched.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
Beach Luxe reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
All orders are wrapped in Beach Luxe packaging with tissue paper, a box, and sticker. If you wish to include a personal note or wish to have your Beach Luxe box wrapped, please email email@example.com immediately after placing your order.
We are unable to make changes to orders once they have been placed. If notified before goods have been dispatched, Beach Luxe is happy to accept order cancellations. If items have been shipped Beach Luxe reserves the right to refuse the order cancellation or charge a cancellation fee. To cancel your order, contact firstname.lastname@example.org team with your request.
Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. Payment for pre-order items must be made at the time of order. Regular shipping costs apply. We will send you an email when the item arrives as well as when the item ships out. If your order consists of pre-order items as well as in-stock items, you will only be charged the one shipping fee (if shipping charges are applicable on your order).
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. If there is a fault with the goods received let us know straight away by contacting email@example.com If the product is found to be defective under normal use and proper care please contact customer service.
We at Beach Luxe hope you love your new purchase. If for some reason you are not completely satisfied or would like to exchange your product for a different size/style please email us at firstname.lastname@example.org.
We will happily accept your return for a store credit or a refund subject to the conditions below:
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
If you believe your item is faulty, please contact Beach Luxe Customer Care prior to sending it back. Faulty items include manufacturing faults, wrongly described goods, and goods that are different to what you ordered. All faulty goods must be assessed by our garment technician before your refund or exchange will be confirmed.
If you wish to return your item, please contact us at email@example.com to obtain our best returns postal address.
Afterpay is available for orders shipped within Australia and to New Zealand at this time. Afterpay orders are subject to standard Beach Luxe returns policy.
If you have any questions about your Afterpay account or payment schedule, please contact Afterpay directly via the Afterpay Help Website or on1300 100 729.
If you experience any issue returning a Beach Luxe Afterpay purchase, please contact us at firstname.lastname@example.org for assistance.
The below sizes are general, and each style will have its own unique fit. Please take note of recommended cup size for tops.
If you are unsure or in-between sizes, we recommend going up a size for all textured lycra and staying with your true size for any printed or plain lycras.
Feel free to email email@example.com and we will help you find the best style for your body shape and size.
|BRA SIZE ALLOWANCE||A - B||B - C||C - D||D +|
|AUS / UK||6||8||10||12|