Returns & Exchanges
We at Beach Luxe hope you love your new purchase. If for some reason you are not completely satisfied or would like to exchange your product for a different size/style please email us at firstname.lastname@example.org.
We will happily accept your return for a store credit or a refund subject to the conditions below:
- Your item(s) can be returned within 14 days of receiving your purchase, provided they are unused and in their original condition.
- If you wish to exchange your full-priced item, this will be done in the form of a Beach Luxe credit note. A matching discount code will be honoured so that you can re-purchase a different size.
- Sale items can be returned for store credit but are not eligible for refunds or exchanges, unless the item/s received are faulty or not as ordered.
- If a full-priced item has a promotional code applied to it, it can still be returned for a refund or exchange for the dollar value it was purchased at, unless specified under the terms of the promotion.
- Items purchased with store credit can be returned for store credit only, including full-priced items.
- All products must be returned in their original condition with original tags and internal hygiene protection sticker in its original placements as sold when shipped.
- Footwear and eyewear are accompanied by their original box or case.
- If you have return shipped your item please email email@example.com with details of your returned item, and your return post tracking code. We will not be held accountable for untracked lost or stolen return items.
- Return shipping to Beach Luxe is at the expense of the customer.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
If you believe your item is faulty, please contact Beach Luxe Customer Care prior to sending it back. Faulty items include manufacturing faults, wrongly described goods, and goods that are different to what you ordered. All faulty goods must be assessed by our garment technician before your refund or exchange will be confirmed.
All returns or exchanges must be posted to the below address:
BEACH LUXE RETURNS:
222 Coopers Camp Rd
Ashgrove, QLD 4060
Afterpay is only available for orders shipped within Australia at this time. Afterpay orders are subject to standard Beach Luxe returns policy.
If you have any questions about your Afterpay account or payment schedule, please contact Afterpay directly via the Afterpay Help Website or on1300 100 729.
If you experience any issue returning a Beach Luxe Afterpay purchase, please contact us firstname.lastname@example.org for assistance.