退款政策
At Beach Luxe hope you love your new purchase. If something isn't right, you are welcome to return it within 14 days of receiving your order, inline with the conditions below :
To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, and undamaged, with all original tags attached and in its original packaging.
Full priced Items:
Items purchased at full price are eligible for a full refund, less any return shipping costs and original shipping fees.
Sale Items:
Discounted items or items purchased during a sale event are eligible for store credit only. Store credit will reflect the amount paid at the time of purchase, less original shipping fees.
Note : All products must be returned in their original condition with original tags and internal hygiene protection sticker in its original placements as sold when shipped.
Footwear, eyewear and other accessories are accompanied by their original box or case.
Damages & Issues :
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can make it right.
Refunds:
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us.
How to initiate a return
To start a return, contact us at hello@beachluxe.com.au with your order number and reason for return, along with photos if possible. Please note hat returns will need to be sent to our Queensland address. ONLY send the items only after receiving confirmation from our team that they can be shipped.
If you have return shipped your item please email with details of your returned item, and your return post tracking code. We will not be held accountable for untracked lost or stolen return items.
Return shipping to Beach Luxe is at the expense of the customer.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
If you believe your item is faulty, please contact Beach Luxe Customer Care prior to sending it back. Faulty items include manufacturing faults, wrongly described goods, and goods that are different to what you ordered. All faulty goods must be assessed by our garment technician before your refund or exchange will be confirmed.