• $10 AUD Flat shipping rate for orders under $150
• All orders over $250 are express shipped at no extra cost
Orders under $200 AUD:
• $15 AUD Standard International Shipping
• $40 AUD Express International Shipping (2 - 5 business days)
Orders over $200 AUD:
• FREE Standard International Shipping
• $30 AUD Express International Shipping (2 - 5 business days)
Please ensure you are aware of your country's duties and taxes as the buyer is responsible for these. Please see below Duties / Taxes for more information.
ESTIMATED STANDARD DELIVERY
• Australian Major Metro Areas: 1-2 business days. Orders placed before 12 noon AEST will receive express next business day delivery.
• Australian Rural or Remote Areas: 3-7 business days
• New Zealand - 4-6 business days
• North America, Western Europe, Asia and the Pacific, 6-16 business days
• Rest of world 10-16 business days.
ORDER PROCESSING TIMES
Orders placed before 12 noon AEST Monday - Friday will be shipped the same day. Orders placed after 12 noon AEST Monday - Friday or on Saturday’s, Sunday’s or Public Holidays will be shipped the next business day.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
All Australian orders will receive a tracking code via email notification after your order has been dispatched. If you do not receive your tracking details, please contact our team directly.
All standard international orders are sent by economy air and do not include tracking. If you wish to receive tracking on your international order, please select our 'International tracked shipping' method upon checkout, and you will receive your tracking details after via email notification after your order has been dispatched.
DUTIES & TAXES
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. For USA Customers - All orders under $800 are duty free under personal exemption, and no duty will be calculated Please check your local customs website for more information for all other countries.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
Beach Luxe reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
GIFT WRAPPING & MESSAGE
If you wish to include a personal note or wish to have your Beach Luxe box wrapped, please email email@example.com immediately after placing your order.
ORDER CANCELLATIONS & CHANGES
We are unable to make changes to orders once they have been placed. If notified before goods have been dispatched, Beach Luxe is happy to accept order cancellations. If items have been shipped Beach Luxe reserves the right to refuse the order cancellation or charge a cancellation fee. To cancel your order, contact firstname.lastname@example.org team with your request.
Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. Payment for pre-order items must be made at the time of order. Regular shipping costs apply. We will send you an email when the item arrives as well as when the item ships out. If your order consists of pre-order items as well as in-stock items, you will only be charged the one shipping fee (if shipping charges are applicable on your order).
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. If there is a fault with the goods received let us know straight away by contacting email@example.com If the product is found to be defective under normal use and proper care please contact customer service.